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Customer Service

Shipping Information
Please add one business day to the durations below placed after 2PM EST. Orders placed before 2PM EST will follow the delivery time stated below:

  • Email gift certificates will be sent the same business day.
  • US Mail orders ship the same business day and are delivered within 6-13 days.
  • FedEx® 2nd Day ship the same business day and are delivered within two business days.
  • FedEx® Priority Overnight ships the same business day and are delivered on the next business day.
  • FedEx® Saturday Delivery ships the same day and is delivered the next day.
  • Orders made on legal holidays will be processed and shipped the following business day and delivered according to the shipping option you choose.


Shipping Rates

  USPS First Class
USPS Priority
FedEx® 2nd Day
FedEx® Priority Overnight
FedEx® Overnight Saturday Delivery
FedEx® International
FREE
$6.95
$14.50
$21.95
$34.95
$47.50


Delivery Requirements

  • FedEx® deliveries require a mandatory signature, regardless of any waiver you have signed with FedEx®.
  • FedEx® Saturday Delivery is available 2PM EST Thursday through 1:30PM EST Friday.
  • Shipments bound for addresses in Puerto Rico, the Virgin Islands and Guam must be sent via FedEx® Overnight.
  • FedEx® is unable to ship to PO Boxes and APO / FPO addresses. Shipments to PO Boxes or APO/FPO addresses must be shipped via US mail.
  • Shipments with total amounts over $400 must be shipped via FedEx® 2nd Day or FedEx® Overnight.


Service Fees

The purchase of a merchant gift card or a SuperCertificate includes a service fee, which covers the cost of packaging, customer service, etc.

  • Service fees are not assigned to merchant gift cards when a SuperCertificate is being redeemed
  • Emailable merchant gift certificates are a $1.00 service fee.
  • Emailable SuperCertificates are charged a $1.00 service fee.
  • Physical SuperCertificates are charged service fees of $2.95 - $4.45 depending on face value..
  • Physical merchant gift cards are charged a service fee of $1.
  • American Express® Gift Cheques are charged a total service fee of $2.95 or 5% of face value for orders over $200.

Shipping fees are calculated based on a maximum of 400 gift certificates and a value of $10,000 per package. Orders exceeding either amount will ship in multiple packages and will be charged accordingly. Your credit card will not be charged until your order ships from our facility.


The GiftCertificates.com MasterCard® Gift Card

The GiftCertificates.com MasterCard Gift Card must be shipped via standard US Mail. MasterCard Gift Cards cannot be shipped to P.O. Boxes. A shipping fee of $1.00 will be applied to orders.

No service fees are charged until the thirteenth month from the day of purchase, whereupon a Monthly Maintenance Fee of $2.00 per month will be applied to any remaining balance, except where prohibited by law.



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©2008 GiftCertificates.com

The GiftCertificates.com™ MasterCard® Gift Card is issued by Silverton Bank, N.A. pursuant to license from MasterCard International Incorporated. Silverton Bank, N.A.; Member FDIC. MasterCard and the MasterCard brand mark are registered trademarks of MasterCard International Incorporated.

Authorized reseller of American Express Incentive Services, L.L.C.